Warranties

10-Year Limited Mattress Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our Original Vesgantti mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

Your new Vesgantti Original VESGANTTI mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Vesgantti mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Vesgantti distribution channel – namely, the website at VESGANTTI.CO.UK  (including purchases made while visiting a Vesgantti showroom), Amazon.com, ebay.com , it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. please retain your purchase receipt so that you can present it to us if necessary

In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United Kingdong at the time you wish to take advantage of the Limited Warranty.

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

  1. A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact vesganttiuk@gmail.com .
  2. Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
  3. Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

What Will Vesgantti Do?

We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last?

This Limited Warranty for your new Vesgantti mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. (For example, don't take your mattress for a ride down a staircase or a river.) If you have questions about proper maintenance and use of your mattress, please contact us at vesganttiuk@gmail.com .

For example, Vesgantti mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.

In addition, some degree of individualization of your Vesgantti mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or foam aromas.

In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.

2-Year Limited Pillow Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our pillows and offer a 2-Year Limited Pillow Warranty (the “Warranty” or “Pillow Warranty”) to prove it. The terms of the Pillow Warranty are as follows:

Your new Vesgantti pillow (hereinafter the “pillow” or “Product”) is covered by a 2-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pillow Warranty is not transferable and covers you only if (a) you are the original purchaser and current owner of the Vesgantti pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty, (b) you purchased it directly from an authorized Vesgantti distribution channel – namely, the website at VESGANTTI.CO.UK  (including purchases made while visiting a Vesgantti showroom), Amazon.com, and Huckberry.com, (c) the pillow has been put only to ordinary household (not commercial) use. The Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that mattress. please retain your purchase receipt so that you can present it to us if necessary.

In addition, because we cannot handle international shipping and logistics expenses, your pillow must be in the United States at the time you wish to take advantage of the Pillow Warranty.

This Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:

  1. Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
  2. Any manufacturing defect in the pillow cover such as the fabric tearing or stitching unraveling.

What Will Vesgantti Do?

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, we may elect to repair or replace the component rather than replace the entire pillow, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last

This Pillow Warranty for your new Vesgantti pillow lasts for three (3) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What Is Not Covered By This Limited Warranty?

This Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a pillow. If you have questions about proper maintenance and use of your pillow, please contact us at vesganttiuk@gmail.com .

In addition, the following circumstances are not covered by this Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.

2-Year Limited Bench Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our Pouch foam chair and offer a 2-Year Limited Bench Warranty (the “Bench Warranty” or “Warranty”) to prove it. The terms of the Bench Warranty are as follows:

Your new Vesgantti Bench (hereinafter the “Bench” or “Product”) is covered by a 2-year limited warranty (the “Bench Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pouch Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Vesgantti Bench (the “Product”) for which you are seeking recourse under the Pouch Warranty and (b) purchased it directly from an authorized Vesgantti distribution channel – namely, the website at VESGANTTI.CO.UK  (including purchases made while visiting a Vesgantti showroom), Amazon.com, and ebay.com, and (c) the Bench has not been put to commercial use. The Bench Warranty thus only applies during the period in which the Bench is owned and controlled by the original purchaser of that Bench. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your Bench must be in the United Kingdom at the time you wish to take advantage of the Bench Warranty. This Bench Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. The Vesgantti Bench is expected to lose some “loftiness” over time, and its fabric is also expected to wear gradually over time as a result of normal use. Regularly fluffing the product before sitting in it and properly caring for the cover will minimize wear and tear on, and increase the longevity of, the Bench. As examples, the Bench is not intended to be dragged on the ground when moving it and is not intended to be used for standing or jumping / landing, to be thrown, or have objects be thrown at it. Instructions for properly cleaning the outer-cover are included, and you can always contact us with questions about that.

The Vesgantti Bench is not intended to be used as anything other than a place to sit and recline. It is not designed to be used in commercial applications, or out of doors, or as a pet bed product, or to resist water or other types of liquids.

WARNING: CHOKING HAZARD - Small parts. This product is not intended for children under 2 years old.

Please reach out to our support team if you have any questions or issues (vesganttiuk@gmail.com).

What Will Vesgantti Do?

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the bench  if applicable). In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Pouch, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last?

This bench Warranty for your new Vesgantti bench lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What Is Not Covered By This Limited Warranty?

This bench Warranty does not cover changes to your pouch that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the Pouch components). Nor do we cover changes caused by or resulting from commercial use circumstances or uses that go beyond the ordinary, intended household maintenance and uses of the Product. If you have questions about proper maintenance and use of your Pouch, please contact us at vesganttiuk@gmail.com .

In addition, the following circumstances are not covered by this bench Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the outer cover, the inner-cover, and blended filling material; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.

1-Year Sheet Limited Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our SHEETS and offer a 1-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

Your new Vesgantti sheet are covered by a 1-year limited warranty (the “Warranty” or “Limited Warranty” or “Sheet Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Jersey Products Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Limited Warranty and (b) purchased it directly from an authorized Vesgantti distribution channel – namely, the website at VESGANTTI.CO.UK  (including purchases made while visiting a Vesgantti store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your sheet must be in the United States at the time you wish to take advantage of the Limited Warranty.

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Vesgantti will, for one (1) year following the date of the original purchase, at vesgantti ’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Vesgantti to be defective in material or workmanship. In particular, Vesgantti may, in its discretion, elect to repair or replace under Warranty one sheet or the pillowcase(s) from a set, rather than an entire set, of sheet. If return shipping is necessary in connection with a Warranty claim, Vesgantti will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:

Any manufacturing defect in the sheet that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.

please note that cosmetic defects are not covered by our limited warranty. all claims for cosmetic defects must be made under the 30-night trial policy, within 30 nights after your receipt of the product.

 

What Will Vesgantti Do?

We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last?

This Warranty for your new Vesgantti sheet lasts for one (1) year from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What is not covered by this Limited Warranty?

This Limited Warranty does not cover changes to your sheet that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the sheet. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your sheet , please contact us at vesganttiuk@gmail.com .

In addition, some degree of individualization of your Vesgantti sheet should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, a seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Limited Warranty.

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.

In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.

2-Year Limited Topper Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our Topper (or “Product”) and offer a 2-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

Your new Vesgantti Product is covered by a 2-year limited warranty (the “Limited Warranty,” “Topper Warranty,” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Vesgantti distribution channel – namely, the website at VESGANTTI.CO.UK  (including purchases made while visiting a Vesgantti showroom), and Amazon.com, and (c) the Product has been put only to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your Topper must be in the United States at the time you wish to take advantage of the Limited Warranty.

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Vesgantti will, for 2 years following the date of the original purchase, at vesgantti’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Vesgantti to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Vesgantti will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose as a mattress topper and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

Any manufacturing defect or physical flaw in the Topper that 1) causes cover fabric ripping, seam splitting or tearing; 2) causes the foam material to split or crack; 3) results in any edge of the Topper measuring greater than 1” out of dimensional specifications; 4) causes a visible indentation or sag greater than one-half (½) inch in the foam material (this refers to an indentation that is visible when no weight is applied to the top of the Product, with the Product supported on a flat surface); or 5) other product failure under conditions of normal use and proper handling. Please note that “normal wear” assumes and requires that your Topper is continuously supported by a mattress, and upon a foundation sufficient to support the distributed weight of your body, mattress and Topper. If you have questions about whether your intended use is warranted, please contact vesganttiuk@gmail.com .

What Will Vesgantti Do?

We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last?

This Limited Warranty for your new Vesgantti Topper lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover changes to your Topper that are caused by or result from normal household wear and use, or changes or damage resulting from your failure to care properly for the Topper. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress topper, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your Topper, please contact us at vesganttiuk@gmail.com .

In addition, some degree of individualization of your Vesgantti Topper should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws that do not prevent ordinary use and enjoyment of the Product by a reasonable person; (b) normal wear and tear associated with intended use and cleaning; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) normal settling and/or body impressions; (i) commercial use, and (j) any combination of defects resulting from the aforementioned.

This Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.

Your Rights Under State Law

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No Medical or Health Claims

Vesgantti makes no medical or health claims. Allergies, discomfort, or other conditions, are not covered under this Limited Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

How to Make a Claim Under the Limited Warranty

To make a claim under the applicable Limited Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Vesgantti at talk@tuftandneedle.com. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the metal base prior to accepting a particular claim under this Warranty.

 

To the maximum extent permitted by applicable law, we and our authorized resellers, distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this limited warranty and non-puffery claims in our marketing materials. each of those parties disclaims any and all warranties or conditions, express, statutory and implied. some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. there are no warranties that extend beyond the face of this document. in no event will we or our resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if we or such other party has been advised of the possibility of such damages. these limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. some jurisdictions do not allow the limitation or exclusion of certain damages, warranties or conditions, so some of the above limitations may not apply to you. in no case shall tuft & needles liability exceed the purchase price paid for the product giving rise to any such liability.

Governing Law

This Limited Warranty is governed by the laws of the UK

Warrantor

Vesgantti is the Warrantor under this Limited Warranty. Please contact us at vesganttiuk@gmail.com