FAQ

ABOUT 

All materials used in our products have the right certifications to ensure that they're safe and non-toxic.

every mattress sold needs to pass two very specific burn tests: an "open flame" test and a "cigarette" test.

In order to pass these two tests, a mattress typically needs to have a component known as a fire barrier that self extinguishes the mattress when on fire.

We've done a lot of research as a team and decided the best solution for our  Mattress was a fire sock flame barrier. This component is permanently installed around the foam core of our mattress which is then fully encased within the outer cover. You will not come into contact with the sock unless you unzip and remove the outer cover of your mattress, which we do not recommend.

If you believe it is necessary to remove the cover (for example, to clean it more thoroughly in the case of serious spills or soiling), we recommend that you contact us before doing so. We may be able to offer tips to avoid potential issues with removing and replacing the cover. In any event, our mattress cover should never be machine washed.

Our fire barrier doesn't contain any fire retardant chemicals. Instead, it's a tubular knitted fabric (often referred to as a "fire sock"), composed of four inert fibers and is inherently flame retardant.

The mattress received the UL GREENGUARD GOLD certification, signifying that our product satisfied the strictest chemical emissions standards tested for by UL Environment, a unit of Underwriters Laboratories, a global safety-consulting and certification company  

Our foam  received the CertiPUR-US® Certification

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Orders & Delivery

Delivery varies by product - please see below

The mattress only:

The delivery time is 5-8 working days within mainland UK and 8-10 days for the rest of the UK and Northern Ireland. This delivery service applies only to the emperor size of the  mattress and delivery details for all other sizes can be found below.

Everything else:
Our standard UK mainland delivery is Mon to Fri, 8am to 7pm within 3 working days. This is a FREE delivery service to the UK mainland and your items will arrive at your doorstep. Please note that the express delivery option is only available in certain areas and orders will need to be placed before 1pm Mon-Thu and before 12pm on Friday to receive the item the next working day. Orders placed with the express delivery option before 12pm on Friday will receive their delivery on Monday.

Where can we deliver the package to?

Any questions, email vesganttiuk@gmail.com
Please note: Delivery will be made to your ground floor doorstep only.

Our couriers require a signature when they deliver, so yes, someone will need to be at home. If you do miss your delivery don't worry, our courier will retry over the next two business days.
For help re-scheduling your delivery day, just contact us. Our couriers are able to make changes to your delivery date once they've made a first attempt.

We do try to make sure your items get to you at the same time, but unfortunately our products aren't always shipped together as different couriers may be used depending on the product. We do give you a tracking code for each item as soon as your order has been shipped so you can trace your eve purchases.

Due to the size and weight difference we use different couriers to keep the delivery cost as low as possible.

Unfortunately the couriers will not call before the delivery as they are not provided with work phones..

During the order process you can provide details you wish to tell the delivery couriers, which may assist them with your delivery. Please note that our couriers will not call to notify you before delivering your order.

We're unable to provide discounts for orders with the finance payment options as we cover the the interest fee for you.

We use DHL, DPD and UPS.

Amazon is an independent retailer of our products. When purchasing through Amazon you'd need to contact them directly for all after care regarding your mattress – as this wouldn't be able to be done through us.

No, we’re sorry; we do not ship to foreign countries. If you live outside of the UK., please visit www.vesgantti.com  and others see the details our store

Payments & Refunds

Yes we do.  Discount codes are available for a limited period of time and can be found on our website, our social channels or partnership websites. 

Our discount codes are not available on orders that use our interest free finance option.
Discount codes may be subject to additional terms and conditions (including expiry date/time) which will be shared at the point of publication. 
All discount codes are subject to availability and only one code can be used per order.

To use your discount:
When you are in the order summary, click: "Add coupon code here"

- Enter your code
- Click Apply
- Click CHECKOUT
Please always check the deal for further details.

Only one discount code can be used per order. We often run multiple promotions so please use the one that works out better for the products that you want to buy. 

You can always save the other one for your next order.

As soon as your  product is on the way back to us we'll process your refund to the account you paid with. The money should be with you within three working days.

That’s entirely up to you. You can pay with credit or debit card, PayPal 

Unfortunately, we don't use cheques. Due to security reasons, we are only able to refund via your original payment method

We can’t tell you before you apply for sure whether you’ll qualify, but we can only consider your application if:

You have a good credit history. You're employed or retired and have considered your ability to afford and sustain the repayments. You're a permanent UK resident, over 18 and able to supply three years of address history. You have a debit or credit card.

We're sorry to hear that your finance application was not approved. Unfortunately we're unable to influence our finance partner’s decision – and they don't share any information on why an application is declined with us, due to confidentiality laws

 

Returns

Email your return request to vesganttiuk@gmail.com.  we'll send you a prepaid return label. Just print the label, pop it on the box and drop it off at any UPS drop of location..

Absolutely not. We offer free returns on all vesgantti products returned within the UK.

We recommend that you to carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it's no biggie – we allow you to exchange your product within the one hundred night trial. If your mattress has already been unpacked, a shipping and handling fee of £30 will be applied.

You don't need to keep your mattress box , For other products, they can be returned in any box you like, but it might be easier for you to pack it in the original one it came in.

When you place an order through Amazon they are responsible for managing the processing and shipment of your order. Unfortunately this means that we won't have your order details. As Amazon are an independent retailer, we are unfortunately not able to handle any issues associated with orders placed through their website – including returns.